Write to [email protected]. It is the only channel, and it is checked on working days.
Worth writing about
- A price on a card that no longer matches what the storefront is charging.
- A button that goes nowhere, or lands on a different garment than the card shows.
- A piece filed in the wrong section, or a chart on the page that does not match what arrived in the packet.
- A measurement you want before you order, on a piece we have not graded to a chart.
- A colour or a size you keep looking for and cannot find in the range.
- Anything on the site that reads as if it were written by a machine that has never worn hosiery.
What has to go through the storefront
- Finding, changing or cancelling an order. Orders live in the storefront account they were placed on, and this page has no window into it.
- A refund, a replacement or a parcel that has not turned up. Start it there and it moves faster than through us.
- An address change after dispatch, which by then is a courier matter rather than ours.
- Your size over email. We would be guessing at a leg we cannot see, and the fit finder guesses less.
Write about a fit problem even if you have already returned the piece. A chart that keeps missing on the same measurement is something we can change at the next grading, and a complaint is the only way we hear about it.